Returns and Exchange Policy

Returns and Exchange Policy — Foodeal

1. Scope of the Policy

  • This policy applies to all orders from the Foodeal store, owned by Food Deal Company — Unified National No. 7005318154, and complies with the E-Commerce Law and the Consumer Protection regulations in the Kingdom of Saudi Arabia.
  • Because our products are food items, we do not accept returns or exchanges due to a change of mind. A request is accepted only if the product arrives defective, damaged, or different from what was ordered.

2. Request Time Limit

  • Chilled and frozen products: within 24 hours of receipt, provided the defect was visible upon receipt and is shown in photos.
  • Non-refrigerated (dry) products: within 3 days of the receipt date, provided the defect was visible upon receipt and is shown in photos.
  • The period is counted from the receipt time recorded by the shipping company. Requests are not accepted after the period ends.

3. Accepted Cases

  • The product arrives damaged due to shipping or packaging.
  • A different product than ordered is received, or the quantity is short.
  • A quality defect or expired product, visible upon receipt.

4. Conditions for Acceptance

  • Send clear photos showing the defect, together with the order number.
  • The product must remain in the condition in which it was received, unused, and stored at the appropriate temperature until it is collected from you.
  • The request is not accepted if the defect resulted from poor storage or use after receipt.

5. How to Submit a Request

  1. Contact us by phone at 00966540713383 or by email at [email protected] within the specified period, with the order number and photos.
  2. We review the request and reply to you within one business day.
  3. If accepted, we collect the defective product from your address at no cost to you.

6. Exchange or Refund

  • You may choose to exchange the product for a sound one, or receive a full refund of its value, including its shipping fees.
  • The amount is refunded to the original payment method within 5 to 14 business days of accepting the request, and the period may vary depending on the bank.
  • Gift vouchers or free credit are not converted into cash.

7. Order Cancellation

  • An order can be cancelled free of charge with a full refund before its status becomes "Out for delivery".

8. Contact

Support phone: 00966540713383 — Email: [email protected]