Shipping and Delivery Policy

Shipping and Delivery Policy

Company Identity and Contact Information:

  • Business entity: Foodeal, owned by Food Deal Company — Unified National No. 7005318154.
  • Legal name in English: Food Deal Company
  • Support phone: 00966540713383
  • Email: [email protected]

1. Prices and Tax:

  • All product prices displayed in the store are inclusive of VAT (15%).
  • Shipping fees are shown clearly on the checkout page before payment, and are also inclusive of tax.

2. Shipping Fees Within Riyadh:

  • Base cost: 35 for the first 15 kilograms of the order weight.
  • Additional weight: 2 for each kilogram above 15 kilograms.
  • Free shipping: for orders exceeding 500 within Riyadh only.

3. Shipping Fees to Other Cities and Regions of the Kingdom (Outside Riyadh):

  • Base cost: 35 for the first 15 kilograms of the order weight.
  • Additional weight: 2 for each kilogram above 15 kilograms.
  • Free shipping: not currently available outside Riyadh.

4. Pallet Shipping (Wholesale and Supply Orders):

  • Pallet capacity: up to 800 kilograms.
  • Within Riyadh: free shipping for a single pallet.
  • Other regions of the Kingdom: 250 per pallet.

5. Order Cut-off Time and Delivery Time:

  • Order cut-off time: 4:00 PM Saudi time. Confirmed and paid orders before this time start processing the same day, and orders after it start processing on the next business day.
  • Within Riyadh: the order arrives within 1 to 3 business days of order confirmation and payment.
  • Outside Riyadh: the order arrives within 3 to 7 business days of order confirmation and payment.

6. Chilled Delivery and Receipt:

  • Chilled and frozen products are shipped in refrigerated vehicles to preserve their quality until they reach the customer.
  • Please inspect the order upon receipt, and notify us immediately of any defect or shortage with a photo showing the problem (see the Returns and Exchange Policy).
  • Once the order status becomes "Out for delivery" it cannot be modified, and if the customer requests an address change or re-delivery, additional delivery fees may apply.

7. Contact:

For any shipping inquiry: phone 00966540713383 or email [email protected]